One license, three AI use cases
A general-purpose assistant across a mid-sized organization.
The software is the same in all three AI use cases. The determination, the list of laws that apply to one AI use case with each cited to the provision, is different in each.
Use case 01
Drafting internal documents
The operations team drafts process notes. The use involves no significant personal
data, no decision about any individual and no external effect.
Likely outcome: few or no
obligations attach. The dated record of that conclusion is the document to keep.
Use case 02
Summarizing customer complaints
The same assistant reads customer correspondence and produces summaries that route
cases. Personal data is involved throughout, and the output influences how a person is handled.
Privacy obligations,
transparency expectations and questions about automated handling are now in scope.
Use case 03
Screening job applicants
The same assistant ranks candidates. This is a consequential decision about
identifiable people, in whichever jurisdictions the applicants live.
A different set of
obligations: employment AI laws, bias-audit expectations, notice obligations and
differences between states.