What the guarantee covers
LegisGate™ stands behind Compass™ standalone reports, Dynamic Assessments™ (DPIA, FRIA, PRA, DPA), and Govern™ subscriptions. The guarantee is for privacy and legal teams evaluating vendor exposure — it lowers adoption friction when you champion a new AI application internally. It is not a consumer “money-back” gimmick; we review each request against whether the deliverable materially supported your regulatory review process.
Standalone · one-time
LegisGate™ Compass™ report
If your Compass™ report does not materially support your regulatory review process, contact us within 15 days of delivery and we will make it right — including eligible refunds.
- Delivery means the report is available in your inbox or web view (guest checkout confirmation email).
- Contact us within 15 days of delivery so we can review while context is fresh.
- Eligible refunds are returned to the original payment method (Stripe). Partial refunds are rare and only when appropriate.
Standalone · one-time
Dynamic Assessments™
If a Dynamic Assessment™ (DPIA, FRIA, PRA, or DPA) does not materially support your regulatory review process, contact us within 15 days of delivery and we will make it right — including eligible refunds.
- Covers Dynamic DPIA™, FRIA™, PRA™, and DPA™ purchased on the order page (including multi-quantity orders).
- Delivery means the assessment package is available for download or in your workspace (confirmation email).
- Contact us within 15 days of delivery. Eligible refunds return to the original payment method (Stripe).
Subscription · cancel anytime
LegisGate™ Govern™
If your Govern workspace does not materially support your regulatory intelligence program in the first 15 days, contact us and we will make it right — including eligible refunds where applicable.
- The evaluation window is 15 days from subscription start (first successful checkout), not per-report.
- We may offer credits, extended trial, or a refund for the first billing period when the workspace did not materially support your program — eligibility depends on usage and the issue described.
- Cancel anytime from billing settings; cancellation stops future charges at period end.
How to request a review or refund
Five steps — the same path whether you bought a Compass™ report, a Dynamic Assessment™, or started a Govern™ subscription.
- Contact us via the satisfaction guarantee contact form (or email the address on your receipt). Choose subject “Satisfaction guarantee” if available.
- Include your work email, organization name, purchase date, and for reports or assessments: Report ID, assessment type, or checkout reference. For Govern™: organization / workspace name and subscription tier.
- Describe how the report, assessment, or platform did not materially support your regulatory review (specific gaps help — e.g. missing jurisdiction, unusable output, delivery failure). Screenshots are welcome but not required.
- We respond within one business day with next steps — remediation (re-run, corrected export) or refund review.
- Approved refunds are processed through Stripe to the original card; timing follows your bank (typically 5–10 business days).
What is usually not eligible
Honest boundaries so counsel knows what the guarantee is — and is not.
- Disagreement with a severity rating or legal interpretation when findings are source-backed
- Incomplete or inaccurate intake submitted by your organization
- Requests outside the stated 15-day window (from report or assessment delivery, or subscription start)
- Repeat purchases after a prior refund for the same deployment context
LegisGate Compass™ Reports and Dynamic Assessments™ are compliance intelligence and assessment-preparation materials, not legal advice. Review by qualified privacy counsel remains your responsibility before final compliance determinations.
Questions before you buy?
Review a sample report, read pricing, or book a demo.